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The website www.sympto.eu is owned and operated by Marti Farm d.o.o., Lašćinska cesta 40, HR-10000 Zagreb, Planinska ulica 13/2, HR-10000 Zagreb, VAT HR29969122438.


This privacy policy applies to any processing of personal data on the website. In the following www.sympto.eu is referred to as the “Website”.

Personal data in this regard shall mean any information relating to an individual who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

Processing shall mean any operation which is performed on personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

What categories of personal data we process

  • Name and surname;
  • Email address;
  • Home/ office address;
  • Telephone number;
  • Other information you may provide us with upon our request, and with your explicit consent.


Personal data actively provided by you

We will process personal data actively provided by you, e.g. when you register with us, send us requests or questions. Such personal data may contain inter alia your name, surname, and email or postal address.

Personal data automatically collected when you browse the Website

When you visit the Website to browse information it contains, we will gather and store certain information (e.g. IP address, the browser used, the date and time of visit, pages visited) about your visit automatically.

Anonymous information collection

The Website automatically logs visitor information from which aggregated de-identified summary statistics are created such as:

  • the type of Internet browser and operating system of the computer most used to access the Website;
  • peak hours and visiting times for the Website;
  • most popular pages on the Website.


The purposes for which we process personal data

We will use your personal data to notify you of our products and services and/ or to send you newsletters.

Retention periods

We will store your personal information in our database until you request the deletion of personal data from the personal database.

Personal data will be preserved until specifically asked to be deleted. Then, we will delete all your personal information in our databases.

Usage of cookies

In order to maintain our website and ensure its functioning when you visit it, Marti Farm d.o.o. uses technology commonly referred to as “cookies”. Cookies are small files that we send to your computer, mobile devices, or other technologies and we can access them later. They can be temporary or permanent and use, for example, JavaScript or Flash technology. Thanks to the cookies, you can search our site without any difficulty and you are shown the results that are relevant to you. Cookies tell us what other visitors to our web site are interested in, and this helps us improve it for everyone.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (eg how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site .


How we use cookies:

Necessary (2)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
CookieConsent Cookiebot Preserves user consent for cookies for the current domain. 1 year HTTP Cookie
wordpress_test_cookie sympto.eu Used to check if the user’s browser supports cookies. Session HTTP Cookie

Statistics (10)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_ga_# Google Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 years HTTP Cookie
_hjAbsoluteSessionInProgress Hotjar This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day HTTP Cookie
_hjFirstSeen Hotjar This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day HTTP Cookie
_hjIncludedInPageviewSample Hotjar Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 day HTTP Cookie
_hjIncludedInSessionSample Hotjar Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. 1 day HTTP Cookie
_hjRecordingLastActivity Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML Local Storage
_hjSession_# Hotjar Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 day HTTP Cookie
_hjSessionUser_# Hotjar Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 year HTTP Cookie
hjViewportId Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML Local Storage

Marketing (1)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
_hjRecordingEnabled Hotjar This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Session HTML Local Storage